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Trident
We are committed to providing our dealers with only the best window film products and services. You can contact one of our factory direct distribution centers in North America or the European Union for any of your customer service needs including orders by:

  Phone: (310) 631-6672 or (800) 448-8468
  Fax: (310) 631-6628
  Email: info@johnsonwindowfilms.com


Payment Terms
  COD-Certified funds or pre-approved company check (paid upon delivery)
$20 service fee will be assessed for any returned check
  Credit Card - Visa, MasterCard, Discover & American Express
First three shipments must go to credit card billing address
  Cash-Only accepted at Johnson Window Films Will Call counter


Shipping Policy



  All orders ship Ground from our Carson, CA or Memphis,TN locations
  Shipments can be effected via either On Trac (to certain locations) or UPS
  UPS 2nd Day Air, UPS Next Day Air and UPS Saturday Delivery is available at the corresponding UPS rates
  *All returned orders are subject to pay shipping charges
  Will Call is only available at our Carson, CA facility
  Free Ground freight on orders over $750.00




Sales Tax
Sales tax will be charged in starts where applicable unless a valid resale certificate is on file with us.

Custom Cuts and Roll Down Fee
Custom width cuts available at no charge, if we do not have the requested cut in stock.
Automotive short rolls are available in 50ft increments ($20 surcharge).
Flat Glass and Security short rolls are available in 25ft increments ($20 surcharge).
Security film of 11 & 12 mil available in 50' and 100' only.


RETURN POLICY
There are several possible scenarios which may lead to the return of film:

1) You didn't like the film.
You try one of our films for the first time and after tinting one car or few windows, you decide you don't like that particular film.

SOLUTION: We have unused film picked up by a shipping courier. We credit you for the full 100 foot roll if there is at least 75 lineal feet left on the roll. If there is less, we credit for the actual footage returned.

2) The wrong film was ordered.
You ordered the wrong film or lost the job after you ordered the film.

SOLUTION: Refuse the shipment when it arrives at your door. If the film has already delivered, you are responsible to return the film via the courier of your choice. When the film is returned to our warehouse, we will credit your account for the returned product.

3) The wrong film was delivered or you receive a defective roll.
We made a mistake and shipped you the wrong film. You notice the film is defective and cannot be used.

Solution: We promptly send you the correct film. The replacement roll is billed to you upon shipment in the same manner as regular shipments. We will issue a pick-up for the unwanted film. When the returned film is received, we issue a credit in your account for future purchases.
This return process is generally complete within 5 to 10 business days.

4) You've decided not to use our film.
You choose to return film that has been in your inventory for any reason other than a specific quality problem.

SOLUTION: We are happy to take back any film in good condition within 3 months of the original purchase date. You will be credited based on the amount of film we will be able to resell (measured in 25ft increments). A 20% restocking fee will be charged on film returned after 6 months.
Most refunds are fully refunded in 3-5 days after we receive and process your return.


Web Store
We have web stores available to all of our dealers, asa long as you made a purchase in the past 6 months. Sign up at www.johnsonwindowfilms.com/dealer, the web stores allows dealers to access their account and place order 24/7. From time to time we have web specials, where you can get film, tools and sales support materials below normal selling price.

Warranty Policies
Warranties vary per region on all products; contact the local distribution center in your area for more details. Automotive laws vary from state to state and country to country, warranties are only honored on installations within the legal limits of your given area.

If warranty credit is available in your area, the amount of labor credit is signifcantly greater than the original purchase cost of the film. These credits are not intended to provide the dealer with additional profits, but to cover any actual costs involved in the rework.







© 2009-2018 Johnson Window Films, Inc. Carson, California USA